Answers to common questions about joining, training, and making the most of your membership.
No prior gym experience is required. Every new member receives an orientation that covers equipment use, studio etiquette, and how to scale exercises. Our coaches modify movements in group classes so beginners and advanced athletes train side by side safely.
Members use our online booking portal linked from your welcome email. Select a class, reserve your spot, and cancel up to four hours before start time without penalty. Waitlisted members are notified automatically when a space opens.
Silver and Gold memberships may be paused once per year for up to four weeks for medical or travel reasons. Downgrades take effect at the next billing cycle. Email support@hawkfitnessstudio.com with your request and we will confirm options within two business days.
Wear comfortable athletic clothing, supportive shoes, and bring a water bottle. Towels are provided on Silver and Gold plans. Arrive ten minutes early to complete a brief health questionnaire.
Yes. Gold members receive structured meal planning support. All members can attend monthly nutrition seminars and purchase add-on consultations with our wellness advisor.
Bronze includes group access only. Silver includes one personal training session per month. Gold includes weekly personal training. Additional sessions can be booked at member rates.
The shop uses a client-side cart for your convenience. When you place an order, a team member will email you to confirm product availability, sizing, and delivery arrangements. No payment is processed on the website.
Cancel at least four hours before class to avoid a late-cancel credit on your account. Repeated late cancels may require a conversation with our membership team to help you find a schedule that works.
